On-going support
Our account managers typically respond to customer queries immediately, and you can always call us and speak to someone who knows what they’re doing straight away.
The majority of our clients recognise that their websites are never really ‘finished’ – driving results is about continuous innovation and improvement. The flexible, modular approach that we take with our website build projects enables you and your internal team to make things happen. That being said, we’re also here for you when you want to take things to the next level, understand SEO best practices, upgrade or improve.
Key to our support and maintenance relationships is that they are all one month rolling contracts. Our mantra is that we’re successful because we help our clients to be successful. This comes down to ensuring that we’re adding value – so our clients choose to continue working with us as a long term partner not because they’re stuck with us, but because they wouldn’t want it any other way.
Overall our support is a key part of our ongoing relationship, and is one of the key reasons why our Net Promoter Score for customer service is over 40, which is considered world class.
“The team at Plug & Play is a pleasure to work with – friendly, open and honest, very responsive – they have not let me down even when I think I am being really demanding! I highly recommend Plug & Play.”
Support and Maintenance services
- SEO
- Digital marketing retainers
- Cyber security updates
- CMS updates
- New functionality
- Reporting
- Paid Media such as Google Ads
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