Capabilities
- UX research & discovery
- Information architecture & user journey mapping
- Iterative, user-centric design systems
- CRM interface design
- Interaction design & prototyping
- Accessibility & design audits
Trusted by ambitious organisations across every major sector
UX/UI projects See what Plug & Play has created.
Falcon X
$2.5T+ cumulative trading volume with a UI redesign for a cryptocurrency platform
- UX / UI Design
Prisym ID
10m+ pharmaceutical products managed annually with a flagship ERP transformation for a world-leading pharma software provider
- Apps & Digital Products
- UX / UI Design
Smartr 365
A fintech platform re-interfaced in 4 months
- Apps & Digital Products
- UX / UI Design
Utility Warehouse
92% reduction in onboarding time - from 3 months to 1 week - with a streamlined ERP modernisation for call centre team
- UX / UI Design
Carma
200% growth in monthly active users with a new UI design for a brand monitoring tool
- UX / UI Design
Eightcap
140 countries where traders use the platform, a beautiful international website for a specialist media company
- UX / UI Design
We are pleased with the deliverables from the team. The work involved many complicated flows and data visualisations and the team was able to turn mock ups into functional designs.
Vivek ChauhanProduct Manager @ FalconX$0.0T+ cumulative traded through the platform we re-designed
Plug & Play really got to grips with our complex financial products, processes and users. They have provided us successfully with front-end design and access to skilled people.
Conor MurphyCEO @ Smartr3650+ hours adviser workload cut down to minutes
Plug & Play quickly developed a good understanding of our product and designed a new UI which is more engaging and user friendly - highly recommended.
Christine DamaliMarketing Executive @ Eightcap0 countries where traders use the platform
200% growth in active users. A 21-point jump in net promoter score. Plug & Play's redesign didn't just make our platform look better - it made people want to use it.
Gareth CravenGlobal Head of Product @ Carma+0% growth in monthly active users
+0 points increase in NPS, from 27 to 48
-0% reduction in onboarding time from 3 months down to 1 week
0M+ pharmaceutical products managed annually
+0% Growth in Monthly Active Users
Design decisions,backed by evidence
Research & insights
Every project starts with research: understanding users, the market and the opportunities in the current experience, so every design decision has a clear strategic foundation.
Structure & strategy
Insights are turned into structure - information architecture and user journey mapping built around how the audience thinks, moves and makes decisions.
Design & validation
Ideas are brought to life and tested before full design and build begins, with interaction design, wireframes and clickable prototypes that de-risk every major decision.
CRM interface design
Plug & Play designs CRM interfaces people actually want to use - reducing time to resolution on customer service calls, increasing customer satisfaction and improving system adoption. Every CRM project is backed by workshops, user journey mapping and statistical assessment of how the system is really being used.
Front-end development
Many clients rely on Plug & Play's in-house development team - working across React, Angular and Vue - to accelerate the launch of new UX and UI designs, with senior developers providing technical leadership from day one. We also collaborate with your internal IT and development stakeholders, delivering performant code that faithfully represents the new design system, backed by full QA and cross-browser, cross-device testing.
From the team
James NixonCreative Director
The investment behind UX/UI design
Product leaders and CMOs who partner with Plug & Play understand that user experience - and the agency behind it - is central to commercial performance. UX/UI design typically ranges from £20,000 to £200,000 and can also be run as siloed sprint engagements that scale up with scope.
A track record worth knowing
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delivering digital product leadership
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projects delivered
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Interested in working with us?Book a 30 minute intro call.
Trusted by leading organisations
Have questions?
Plug & Play cover the full journey – UX research and discovery, information architecture and user journey mapping, interaction design and prototyping, and a scalable UI design system – validated through testing before any build begins.
Yes, UX/UI design for businesses across the UK and internationally, working remotely as standard.
Yes. Plug & Play’s accessibility reviews and UX/UI audits uncover where your experience can perform better – inclusive, compliant and built to convert.
Yes. Plug & Play’s in-house development team works across React, Angular and Vue to name a few, to deliver performant front-end code that faithfully represents the new design system, with full QA and cross-browser, cross-device testing.
Yes, UX/UI design underpins every eCommerce project, making sure stores are as easy to use as they are to look at.